The Terms and Conditions Set Forth Herein
Reflect Divine Detail policy with respect to each of its customers. All customers of Divine Detail agree to be bound by the terms and conditions set forth below.
- OUR PHILOSOPHY IS TO OFFER A PROFESSIONAL AND QUALITY DETAILING EXPERIENCE FOR OUR CUSTOMERS.
Your vehicle and performing proper detailing techniques is our priority.
We will not perform any service that shows potential to cause harm or damage your vehicle.
- PRIOR TO DIVINE DETAIL PERFORMING SERVICES ON YOUR VEHICLE, YOU, THE OWNER, WILL ADVISE US OF ANY COSMETIC OR MECHANICAL ISSUES THAT WOULD PREVENT US FROM COMPLETING THE DETAIL.
These may include low battery, trunk permanently shut, windows that do not roll down, etc.…
- IF YOUR VEHICLE POSES A POTENTIAL THREAT TO OUR HEALTH AND/OR SAFETY, PLEASE LET US KNOW.
If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let your detail technician know prior to your detail. You will be held responsible for any health and/or safety issues arising from your vehicle.
If your vehicle cannot be detailed once we arrive, you will still be charged the full amount of your scheduled appointment (this includes not being present once we arrive).
Divine Detail reserves the right to refuse service.
We will arrive as close to the scheduled appointment time as possible. However, sometimes situations can occur that will disrupt the daily schedule. Our safety and quality will never be compromised by rushing to meet a schedule. You will be called and advised of an arrival time when schedules change beyond our control.
- PRICING VARIES FOR EACH VEHICLE AND IS DETERMINED BY SIZE, PACKAGE, AND CONDITION.
Additional charges may apply for heavy stains, excessive pet hair, excessive debris removal, personal item removal and steam cleaning (if required) due to the additional time it takes. In some cases, rescheduling may be required to allow enough time to perform services. Any additional cost or rescheduling will be discussed with customer by a Divine Detail team member before services are performed.
- PROPERTY DAMAGE
Each customer agrees to indemnify and hold Divine Detail, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability (including attorney’s fees) arising out of Divine Detail services, including without limitation, any property damage which occurs to my property or the property of any neighbor. I acknowledge that the unique nature of Divine Detail business may expose me to greater property damage risk, and I hereby assume such risk.
- DIVINE DETAIL WILL NEITHER INSTALL NOR REMOVE ANY CAR SEATS OR CUSTOM EQUIPMENT FROM YOUR VEHICLE
We will neither remove nor install car seats from your vehicle. If you would like your car seat cleaned under, please have it removed prior to your appointment.
We will neither remove nor install custom equipment from your vehicle. This includes, but is not limited to, seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like these things cleaned under, please have them removed prior to your appointment.
- WE REQUIRE 24 HOURS’ NOTICE TO CHANGE OR CANCEL AN APPOINTMENT.
An appointment is defined as one (1) scheduled car. Bookings with multiple cars will be subject to multiple cancellation fees (i.e., A $500 booking with 5 appointments at $100 each canceled after the approved timeframe can be subject to a $250 cancellation fee).
If you wish to change your appointment with less than 24 hours’ notice, you will have the following 3 options:
Reschedule your appointment at no additional cost to you. Though you will be charged for your appointment at the time of rescheduling, you may pick another day and time for Divine Detail to perform the detail.
Cancel your appointment with a $50.00 charge. This option is valid up to six (6) hours before your scheduled appointment. Cancellations with less than six (6) hours’ notice are only given options 1 or 3. An appointment is not considered cancelled until the customer has cancelled the appointment via the online system or confirmed the cancellation via a Divine Detail representative.
Convert your scheduled appointment to a gift card. If circumstances have changed (i.e., you sold your car and no longer have it), you may convert the full amount of your scheduled appointment to a gift card for later personal use or to give as a gift. Divine Detail reserves the right to withdraw this option for fleet vehicle/business vehicle bookings.
Any booking/appointment with a value of $400.00 or more will require 48 hours’ notice to change or cancel. Cancellations of these appointments are subject to being charged the full amount without proper 48-hour notice due to the amount of time reserved for a single customer.
We accept cash, checks and credit cards. Payment is due at the completion of the detail.
There will be a $30.00 charge for Non-Sufficient Funds
- PHOTOGRAPHS AND VIDEO
We have your permission to take pictures or video of your vehicle for marketing purposes. These will never be sold or given to third parties. We will not display license plates in any picture or video.
Reimbursement will not be paid for any minor cosmetic damage because of detailing your vehicle.
Reimbursement will be paid for any major damage caused to your vehicle because of our employee’s gross negligence or willful misconduct. Divine Detail will provide the customer with our liability insurance information for claim purposes.
If something arises after the detail that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, schedule a touch-up detail within 5 days.